Privacy Policy

Introduction

Welcome to Matr. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Matr Lifestyle Private Limited (“Matr”, “we”, “our”, “us”) collects, uses, and safeguards your information when you visit our website https://www.matr.com (“Website”), use our services, or purchase our products.

By accessing our Website or using our services, you agree to the practices described in this Policy. We may update this Privacy Policy from time to time. Please check this page periodically to stay informed of any changes.

Information We Collect

When you interact with Matr, we may collect the following information:

  • Personal Information: Name, gender, date of birth, email address, phone number, billing and shipping address.
  • Account Information: Login credentials, preferences, and purchase history.
  • Payment Information: Card or bank details (processed securely via trusted third-party gateways).
  • Order Information: Product details, delivery status, return/exchange requests.
  • Preferences & Measurements: Shoe size, fit preferences, or other details to help us recommend the right products.
  • Technical Data: IP address, browser type, device type, operating system, cookies, and analytics data.
  • User Content: Reviews, photos, comments, or survey responses you share with us.

How We Use Your Information

We use the information we collect for purposes including:

  • Processing and delivering your orders.
  • Providing customer service and resolving queries.
  • Managing returns, exchanges, and refunds.
  • Sending updates about orders, shipping, or payment status.
  • Communicating offers, newsletters, and promotions (unless you opt out).
  • Improving website performance and tailoring your shopping experience.
  • Conducting market research, analytics, and product improvements.
  • Preventing fraud, ensuring security, and complying with legal obligations.

Cookies & Tracking

We use cookies, pixels, and similar technologies to:

  • Recognize your device and preferences.
  • Improve browsing experience and website performance.
  • Deliver relevant promotions and measure advertising effectiveness.

You may disable cookies in your browser settings, but some features of the Website may not function properly.

Sharing of Information

We do not sell or rent your personal data. However, we may share your information with:

  • Service Providers: Delivery partners, payment processors, IT and analytics providers.
  • Business Transfers: If Matr undergoes a merger, acquisition, or sale.
  • Legal Authorities: When disclosure is required by law or government request.

Data Security

We use secure servers, encryption, and firewalls to protect your information. Payment details are processed by trusted third-party gateways and are not stored by us.

While we take appropriate measures, no system is completely secure. You are responsible for safeguarding your account credentials.

Your Choices

You have the right to:

  • Access and update your personal information by logging into your Matr account.
  • Request closure of your account and deletion of your data (subject to legal retention requirements).
  • Opt out of marketing communications by clicking “unsubscribe” in emails or following SMS opt-out instructions.

Note: Opting out of one channel (e.g., email) does not automatically unsubscribe you from others (e.g., SMS).

Grievance Redressal

In accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, any grievances or complaints may be addressed to:

Grievance Officer
MATR LIFESTYLE PRIVATE LIMITED

Address - H. No-9 Man Vihar, Shamshabad Road, Agra UTTAR PRADESH India 282001

Email: contact@matr.in

We will respond within 15 working days.

Consent

By visiting our Website, creating an account, or purchasing a product, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy.